Privacy Policy
This Privacy Policy applies to TurnMyBnb, operated by TurnMyBnb LLC.
Effective Date: January 2025
Company: TurnMyBnb LLC
Contact: support@turnmybnb.com
1. Introduction
TurnMyBnb LLC ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (the "Platform").
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number)
- Business information (company name, address)
- Property details and addresses
- Subscription payment information (processed securely through Wix Payments)
- In-platform cleaner payment information (processed securely through Stripe)
- Profile photos and property images you upload
- Messages and communications through the Platform
2.2 Information Collected Automatically
- Usage data (pages visited, features used, time spent)
- Device information (browser type, operating system, IP address)
- Cookies and similar tracking technologies
- Log files and error reports
2.3 Information from Third Parties
- Authentication data from Google Sign-In
- Calendar and booking data from integrated platforms (Airbnb, Vrbo, HostAway, Guesty, etc.)
- Payment processing data from Wix Payments (subscription billing) and Stripe (in-platform cleaner payments)
3. How We Use Your Information
Provide and maintain the Platform's services
Process your bookings and cleaning schedules
Facilitate payments between hosts and cleaners
Sync with your property management calendars
Send you service-related notifications and updates
Respond to your inquiries and provide customer support
Improve and optimize our Platform
Detect and prevent fraud or security issues
Comply with legal obligations
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party companies that help us operate the Platform (cloud hosting, email services, subscription payment processing via Wix Payments, and in-platform cleaner payment processing via Stripe)
- Business Partners: Integrated platforms like HostAway, Guesty, Airbnb, Vrbo (only the data necessary for integration)
- Within the Platform: Your profile information may be visible to other users you connect with (hosts/cleaners)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT:
- Sell your personal information to third parties
- Share your data for marketing purposes without your consent
- Use your data in ways not described in this policy
5. Third-Party Services
Google Authentication: We use Google Sign-In for account authentication
Wix Payments: Subscription billing and payment processing (see Wix's privacy policy at wix.com/about/privacy)
Stripe: In-platform cleaner payment processing (see Stripe's privacy policy at stripe.com/privacy)
Cloud Infrastructure: We use secure cloud providers for data storage
Calendar Integrations: HostAway, Guesty, Airbnb, Vrbo, and other property management platforms
These third-party services have their own privacy policies. We encourage you to review them.
6. Data Security
We implement industry-standard security measures to protect your data, including:
Encryption of data in transit (SSL/TLS)
Secure cloud storage with access controls
Regular security audits and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services.
You can request deletion of your data at any time by contacting us.
Some data may be retained for legal or business purposes (e.g., transaction records for accounting).
Deleted data may remain in backups for up to 90 days before permanent deletion.
8. Your Privacy Rights
You have the right to:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a machine-readable format
Opt-Out: Unsubscribe from marketing emails
To exercise these rights, contact us at support@turnmybnb.com
9. Cookies and Tracking
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Analyze platform usage
You can control cookies through your browser settings, but disabling them may affect functionality.
10. Location Data (Cleaners)
If you are a cleaner, the Platform offers an optional arrival-detection feature that uses your device's precise location (GPS).
This feature is strictly opt-in. It is disabled by default and only runs after you explicitly enable it and grant location permission.
When enabled, we use your location only while the app is open to detect when you arrive at and leave a scheduled cleaning job, so your employer can be automatically notified.
We do not track your location in the background, sell your location data, or use it for advertising.
You can turn this feature off at any time in your profile settings or by revoking location permission in your device settings.
11. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
12. International Users
TurnMyBnb is based in the United States. By using our Platform, you consent to the transfer of your data to the U.S., which may have different data protection laws than your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of the Platform after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@turnmybnb.com